Please note: You may need to adapt this policy to comply with the specific laws in Spain and the EU.
At The KitchenTools, our customers are important to us, and we want you to be fully satisfied with your purchase.
We ask that you inspect your order as soon as it arrives.
Returns (Non-Faulty Items)
If you are not happy with an item and it is not faulty, you may return it to us in its original condition and original packaging within 14 business days from the day you received it.
You will be responsible for the cost of returning the item to us.
Once we receive the returned goods and confirm they are in their original condition, we will issue a full refund of the purchase price within 7 days.
Refunds will be issued using the same payment method used for the original purchase.
Before returning any item, please contact us at:
support@thekitchentools.com
(Replace with your actual email if needed)
We will guide you through the simple returns process.
Goods Damaged in Transit
If your item arrives damaged during delivery, you must contact us within 3 business days of receiving it.
Please email us at:
We will arrange for the item to be returned to us and will either:
- send a replacement, or
- issue a refund
depending on your preference and item availability.
Return of Faulty Goods
If you believe you have received a faulty item, please contact us at:
We will assist you and evaluate the issue.
Timeframes for refunds or replacements for faulty goods may vary depending on the product.
Items That Cannot Be Returned
For hygiene and safety reasons, certain items cannot be returned once the packaging has been opened unless the item is faulty.
Compliance
Our returns policy aligns with the European Directive on Distance Selling.